ICT Management Best Practices - Study guide

Upon successful completion of the course, the student

- understands the concepts of ICT management and governance best practices
- knows how the best practices improve processes and operational efficiency
- can select and apply a best practice in a bimodal development environment
- can adopt a business-driven view on the use of the best practices

This course unit is part of the master's degree's curriculum. Completion of the course requires master's study entitlement.

It is recommended to have prior experience in ICT systems and their development/maintenance.

- service management best practices and frameworks (e.g. ITIL, IT Standard for Business, SIAM)
- project management best practices (e.g. SAFe, waterfall and agile frameworks, DevOps)
- information technology architecture frameworks (e.g. TOGAF)
- Business Technology Standard
- ICT governance best practices (e.g. COBIT)

When the implementation type of the course is CONTACT, ONLINE or BLENDED it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed.

The student understands the basic concepts of the best practices and their use for the benefit of the business. S/he can identify the main best practices and frameworks for various needs and, at an abstract level, knows how they are applied.

The student has a good understanding of the concepts of the best practices and their use for the benefit of the business. S/he can identify the main best practices and frameworks for various needs and knows how they are applied in practice.

The student has an excellent understanding of the concepts of the best practices and their use for the benefit of the business. S/he can identify the main best practices and frameworks for various needs and knows how they are applied and optimised in practice.

This course replaces the previous curriculum’s course, ICT Management Best Practices ICT4HM102.

The course comprises five or six classroom lectures and individual assignments (essays on given topics). Visiting professionals will share their insight and experience in ICT Service Management during the course.

Material based on topical articles, books and lecture materials. Business Technology standard.

Visiting speakers from different organisations.

Pasila Campus

This course has no exams.

English

Visiting speakers from different national/international organisations.

18.08.2025 - 12.12.2025

Pre-assignment from the students' workplace Assignment on cutting ICT costs Assignment to compare and evaluate different frameworks and methods /group work combined with individual work Assignments based on visiting speakers' presentations. NOTE!. Lectures will not be recorded, so attendance in lectures is required to reflect the lecture content. Self reflection

11.08.2025 - 15.08.2025

Contact lectures in the evenings between 18.8.2025 and 12.12.2025
25.8.2025
16.9.2025
30.9.2025
4.11.2025
2.12.2025
potentially one more lecture to be agreed upon based on the visiting speakers' availability

MAICTE
MAICTF
EVENING
CONTACT
BLENDED
YAMK1ICT

RPL proving that a student has experience on the course topics and shows his/her know-how in a presentation to other students.

Seppo Karisto

31 - 60

Course grade is based in weighted average of assignments

LITEM Degree Programme in Business Technologies

0.00 cr

2.50 cr

H-5