Business ICT Project - Study guide

Upon successful completion of this course:
- the student understands the IT development process in regards to a real Business/ICT project
- has gained experience as team member and/or Team manager

The student must have passed the courses Orientation to Business and ICT and Business Operations, and have successfully passed at least one of the following courses Business Process Management, SAP ERP 1, SAP ERP 2. Managing CRM Processes, SCM in Business and Business Intelligence, Basics of AI, Advanced AI or similar courses in other degree programs. Other very beneficial courses are database design and requirement analysis.

The student will participate as a team member or project leader in a project in one of the following main focus areas:

Integrated Systems and Enterprise Resource Planning
Customer Relationship Management
Supply Chain Management
Financial Accounting and Controlling
Business Intelligence and Analytics

The type and purpose of the project is generally based on a commission and could be containing:

Process development and/or testing
Process modelling and design
System/Version upgrade
Data migration and/or Data management
Reporting and Analytics
Training and User support

Grade 1
The student has participated in the project but the individual contribution is minor and/or the quality of the project deliverables are not or barely fulfilling the target.

Grade 3
The student has well participated in the project and the individual contribution is on a good level with timely and qualitative deliverables.

Grade 5
The student has been a key member of the project and the individual contribution has clearly had a great impact on the project outcome. And / Or
The project has overall been successful and reached all goals set.

Passing this course successfully will give students a readiness to work as a junior consultant either in CRM(Salesforce) or ERP(SAP)

When the implementation type of the course is contact, online or blended it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed.

The course uses a case study as a basis for customer requirements.
The course simulates a project.
During the project the customer requirements are implemented in sprints into CRM system (Salesforce).

Students work in teams.

External company coaches teams in a customer role.

Supportive document templates and suggested reading materials. Material is shared during the course and it is based on Salesforce training documents and case descriptions from partner company.

Course is implemented in co-operation with Salesforce and Salesforce partner ecosystem

Pasila Campus

The is no exam on this course.
Possibility to conduct Salesforce certificate (without cost/supported by Salesforce), to be confirmed.

English

Course is conducted in english using international platform.

13.01.2025 - 16.05.2025

Project planning, implementation, reporting and closing. Customer demos in sprints. Conduct Salesforce certificate. Technical implementation of CRM in the Salesforce environment.

02.01.2025 - 10.01.2025

Periods 3. and 4. From January to May. Classes on Wednesday 14.00 - 16.45.

ITE5PAICB1
CONTACT
EXCH

Skills gained prior can be demonstrated. Contact teachers for further instructions.

Jari Haggren, Terhi Pio

15 - 40

Grade 1
The student has participated in the project but the individual contribution is minor and/or the quality of the project deliverables are not or barely fulfilling the target.

Grade 3
The student has well participated in the project and the individual contribution is on a good level with timely and qualitative deliverables.

Grade 5
The student has been a key member of the project and the individual contribution has clearly had a great impact on the project outcome or the project has overall been successful and reached all goals set.

ITBBA Business Information Technology

0.00 cr

H-5