Provides the students with a supervisory skillset and develops the proactivity in a customer-driven sales – and service environment. Can tailor hospitality services in a profitable manner.
The module develops the students’ skills in team-leading of the accommodation and restaurant departments. Can analyze the business environment, set goals and run an efficient department.
Assimilate the process of organizing banquets, catering and meetings for the hospitality industry.
Upon completion of the course, the student is able to:
Supervisory skillset in hospitality business
- ability to analyze the business environment, set goals, and run an efficient department
- can plan and implement daily supervisory management activities
- ability to plan and implement and efficient and flexible work schedule according to current legislation and collective labor agreements, ensuring the profitability of the company
Ability to proactively anticipate and develop customer-driven accommodation and restaurant operations
- student has an insight to the role and challenges of supervising, analyzing and developing accommodation and restaurant sales and customer service processes
- student has a understanding of marketing and sales in the hospitality industry and is able to put these skills to practical use
- can analyze customer relationships from the point of service development