•   Design Service Systems and Value Networks EXP4HM104-3006 19.05.2025-22.08.2025  5   (MAEXPE, ...) +-
    Starting level and linkage with other courses
    No prerequisites.
    Contents
    - From design thinking to systems thinking – key concepts
    - Service design in the network economy
    - The network concept and levels of network analysis
    - Service networks types, structures and effects
    - Inter-organisational, internal and external value networks in the service industry
    - The value concept and value creating processes
    - Service design for multichannel and omnichannel
    - Service design for inter-firm networks
    Assessment criteria
    Assessment criteria - grade 1
    The student knows the terminology related to the design for service systems, networks and chains of responsibility. Can recognise internal and external value networks in service development. Thinks of services as systems of value and can adopt a systems mindset. Can, to some extent, apply value creating processes to an actual project.
    Assessment criteria - grade 3
    In addition to the skills and competences mentioned for grade 1, the student can solve service networks real-life problems and create real-life opportunities for service networks. Can analyse service networks, demand and supply chains. Can successfully apply value creating processes to actual projects
    Assessment criteria - grade 5
    In addition to the skills and competences mentioned for grades 1 and 3, the student can design service systems for value networks. Manage and transform work contexts that are complex and unpredictable and which require new strategic approaches
    Further information
    When the implementation type of the course is contact, online or blended it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25%, your grade will be lowered by one. If you are absent more than 50%, the course is failed.
    Responsible person

    Riina Iloranta

    Campus

    Pasila Campus

    Teaching language

    English

    Timing

    19.05.2025 - 22.08.2025

    Groups
    • MAEXPE
    • CONTACT
    • MAEXPFHA
    • BLENDED
    • SUMMER
    Teachers

    Mario Passos Ascencao, Vesa Heikkinen

    Seats

    15 - 50

    Degree Programme

    LUJOM Degree Programme in Business Development and Leadership, PAKEM Degree Programme in Service Business Leadership and Development, ATBUM Degree Programme in Aviation and Tourism Business, LEBUM Degree Programme in Leading Business Transformation, HOSBUM Degree Programme in Tourism and Hospitality Business

    R&D proportion

    0.00 cr

    Virtual proportion

    4.00 cr

    Evaluation scale

    H-5