Design Service Systems and Value Networks EXP4HM104-3003 22.05.2023-18.08.2023 5 (MAEXPE, ...)+-
Starting level and linkage with other courses
No prerequisites.
Contents
- From design thinking to systems thinking – key concepts
- Service design in the network economy
- The network concept and levels of network analysis
- Service networks types, structures and effects
- Inter-organisational, internal and external value networks in the service industry
- The value concept and value creating processes
- Service design for multichannel and omnichannel
- Service design for inter-firm networks
Assessment criteria
Assessment criteria - grade 1
The student knows the terminology related to the design for service systems, networks and chains of responsibility. Can recognise internal and external value networks in service development. Thinks of services as systems of value and can adopt a systems mindset. Can, to some extent, apply value creating processes to an actual project.
Assessment criteria - grade 3
In addition to the skills and competences mentioned for grade 1, the student can solve service networks real-life problems and create real-life opportunities for service networks. Can analyse service networks, demand and supply chains. Can successfully apply value creating processes to actual projects
Assessment criteria - grade 5
In addition to the skills and competences mentioned for grades 1 and 3, the student can design service systems for value networks. Manage and transform work contexts that are complex and unpredictable and which require new strategic approaches
Campus
Pasila Campus
Teaching language
English
Timing
22.05.2023 - 18.08.2023
Enrollment
02.01.2023 - 19.05.2023
Groups
MAEXPE
MAEXPFHA
KESÄ2023
VIRTUAL
EXCH
Teachers
Vesa Heikkinen, X-Palvelu Palveluliiketoiminta
Seats
31 - 100
Degree Programme
ATBUM Degree Programme in Aviation and Tourism Business, LEBUM Degree Programme in Leading Business Transformation