Experience Designer - Super Experience Challenge (10 cr)
Code: EXP3HH003-3004
Basic information of implementation
- Enrollment
- 03.01.2022 - 14.01.2022
- Enrolment for the implementation has ended.
- Timing
- 17.01.2022 - 20.05.2022
- Implementation has ended.
- ECTS Credits
- 10 cr
- Campus
- Haaga Campus
- Pasila Campus
- Porvoo Campus
- Vierumäki Campus
- Teaching languages
- English
- Seats
- 15 - 40
- Degree programmes
- HOTRA Degree Programme in Hotel and Restaurant Management
- Teachers
- Mariitta Rauhala
- Erkki Häkkilä
- Kalle Räihä
- Mario Passos Ascencao
- Marika Alhonen
- Course
- EXP3HH003
Evaluation scale
H-5
Implementation methods, demonstration and Work&Study
Depending on the implementation, learning takes place for example in intercampus camps, workshops, project work, independent studies, teamwork and peer-to-peer learning. The assessment of one’s own learning.
Materials
Books and articles on the content topics, companies’ web-portals, industry related reports and statistics, and different kinds of development tools.
Teaching methods and instruction
Depending on the implementation, learning takes place for example in intercampus camps, workshops, project work, independent studies, teamwork and peer-to-peer learning. The assessment of one’s own learning.
Learning assignments
The main idea is learn to create Super Experiences, which truly enhance the customer engagement. The professional profile of an experience designer needs specific competences, which in this entity are
• Empathy
Empathy is about the ability of truly and deeply understanding the life, needs and desires of a customer. It is also measured through teamwork skills: how well do the teams and the individuals enhance each other's strengths and respect each other's differences.
• Sense-making
Sense-making is about the rationality, profitability and doability but also about the meaningfulness of the actions, ideas and concepts created by the teams.
• Curiosity
Curiosity measures the initiative and fearlessness of the designer. It is about approaching people and challenges with an open and accepting mindset. Curiosity is also about daring to see and try unconventional and unexpected solutions.
• Volition is about actually getting things done. It is about taking control of the task and not waiting for orders.
• WOW-ness is a key competence of an experience designer. Ability to create something for customers that really affects their feelings.
Assessment methods
Passed course is assessed on a scale of 1 to 5. The assessment criteria are presented for grades 1 - 3 - 5.