Experience Designer - Super Experience Challenge (10 cr)

Code: EXP3HH003-3004

Basic information of implementation


Enrollment
03.01.2022 - 14.01.2022
Enrolment for the implementation has ended.
Timing
17.01.2022 - 20.05.2022
Implementation has ended.
ECTS Credits
10 cr
Campus
Haaga Campus
Pasila Campus
Porvoo Campus
Vierumäki Campus
Teaching languages
English
Seats
15 - 40
Degree programmes
HOTRA Degree Programme in Hotel and Restaurant Management
Teachers
Mariitta Rauhala
Erkki Häkkilä
Kalle Räihä
Mario Passos Ascencao
Marika Alhonen
Course
EXP3HH003

Evaluation scale

H-5

Implementation methods, demonstration and Work&Study

Depending on the implementation, learning takes place for example in intercampus camps, workshops, project work, independent studies, teamwork and peer-to-peer learning. The assessment of one’s own learning.

Materials

Books and articles on the content topics, companies’ web-portals, industry related reports and statistics, and different kinds of development tools.

Teaching methods and instruction

Depending on the implementation, learning takes place for example in intercampus camps, workshops, project work, independent studies, teamwork and peer-to-peer learning. The assessment of one’s own learning.

Learning assignments

The main idea is learn to create Super Experiences, which truly enhance the customer engagement. The professional profile of an experience designer needs specific competences, which in this entity are

• Empathy
Empathy is about the ability of truly and deeply understanding the life, needs and desires of a customer. It is also measured through teamwork skills: how well do the teams and the individuals enhance each other's strengths and respect each other's differences.

• Sense-making
Sense-making is about the rationality, profitability and doability but also about the meaningfulness of the actions, ideas and concepts created by the teams.

• Curiosity
Curiosity measures the initiative and fearlessness of the designer. It is about approaching people and challenges with an open and accepting mindset. Curiosity is also about daring to see and try unconventional and unexpected solutions.

• Volition is about actually getting things done. It is about taking control of the task and not waiting for orders.

• WOW-ness is a key competence of an experience designer. Ability to create something for customers that really affects their feelings.

Assessment methods

Passed course is assessed on a scale of 1 to 5. The assessment criteria are presented for grades 1 - 3 - 5.

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