Managerial English - Study guide

Learning Objectives
After successful completion of the course the student
• knows how to speak in a variety or situations in a professional and convincing manner in English
• knows how to write to a variety of target groups in a professional and convincing manner in English
• knows how to communicate in a variety of negotiations, meetings and seminars effectively, appropriately and politely in English
• knows how to communicate in irregularity situations ie. when things do not go as expected
• knows how to read and interpret demanding English text effectively and efficiently while understanding its contents

None

Contents
• Challenging situations in hotel restaurant and tourism industry: how to present and communicate
• Communication in writing, for example providing information, notice or announcement, a financial statement
• Situations related to negotiations, meetings and seminars
• Communications in irregularity situations
• Topical, current industry-related texts

Grade 1
The student knows English and despite obvious difficulties in spoken situations shows they can manage in an English-speaking situation. When assisted, the student can prepare and carry out an argument, introductions, presentations, and answer questions. Using help tools, the student can read and summarize an industry-related text for the most part. Sometimes the student knows how to deduce text contents, when the topic is familiar; eg. related to leadership, management, marketing, accounting or other business related field. The student seldom uses other tools than dictionaries when searching for information.

Grade 3
The student knows English well and can present their case clearly and answer questions in a presentation situation. The student can make a clear argument or a short presentation also without lengthy preparation. The student can read and summarize an English industry or business related text in Finnish* or English. The student knows how to deduce some textual content when the topic is familiar; eg. related to leadership, management, marketing, accounting or other business related field. The student knows how to use tools and assistance and knows how to evaluate the validity of the source. * Finnish is not a requirement, if you study in an English-speaking degree programme.

Grade 5
The student knows English fluently and can present their case in a well-structured manner also efficiently without advance preparation, and can answer questions in a convincing and polite manner. The student can quickly and efficiently read and summarize an English industry or business related text in Finnish* or English into an impeccable format. The student knows how to deduce textual content when the topic is familiar; eg. related to leadership, management, marketing, accounting or other business related field. The student knows how to use tools and information sources well, eg. by searching for extra information when needed. * Finnish is not a requirement, if you study in an English-speaking degree programme.

Working life connections
The contents of the course are closely related to business, focusing on hospitality and tourism industry.
Internationality
The topics introduce a variety of practises closely connected to the English-speaking world as well as the English language as part of the everyday Finnish working life.

The course includes classroom learning and learning tasks (assignments, forums and quizzes). The best way to complete the course is classes + learning tasks.
Teacher: Kristiina Huff (email: firstname.lastname@haaga-helia.fi)

Learning materials are available in Moodle. Also authentic materials are used (library/internet). Laptops are needed in class.

The contents of the course are related to hospitality and tourism business and management.

Haaga Campus

The course grade can be improved; for more information please ask the teacher.

Englanti

The topics discussed during the course are related to practices in the English-speaking world and English-speaking communication as part of the Finnish business environments.

27.03.2023 - 19.05.2023

Learning tasks (assignments, forums and quizzes) are available in Moodle.

02.01.2023 - 24.03.2023

According to Schedule.

EXCH
CONTACT
RH21SA
RH21SB

Learning methods:
Classroom learning and assignments, forums and quizzes

Classroom hours can be found in your Schedule / Timetable machine
Learning tasks (assignments, discussion forums and quizzes) are small and some of them can be done in class.

• classroom activities support learning; all attendance is a plus
• assessment of especially spoken competence happens mostly in class
• assignments (assignments, discussion forums and quizzes) are available in Moodle
• assignments (assignments, discussion forums and quizzes) are mostly individual tasks
• it’s good to return assignments (assignments, discussion forums and quizzes) by the deadline set in Moodle and they are assessed on the scale of pass/fail or sometimes with points 0-100
• all returned tasks are a plus

Learning tasks (assignments, discussion forums and quizzes) & videos
• spoken competence is assessed through video tasks in Moodle
• assignments (assignments, discussion forums and quizzes) are available in Moodle
• assignments (assignments, discussion forums and quizzes) are mostly individual tasks
• it’s good to return assignments (assignments, discussion forums and quizzes) by the deadline set in Moodle and they are assessed on the scale of pass/fail or sometimes with points 0-100
• all returned tasks are a plus

Kristiina Huff

15 - 40

HOTRA Degree Programme in Hotel and Restaurant Management

H-5