Learning Objectives
After having completed this course or attained and equivalent competence level, the student is able to
• Apply concepts and terminology of the hospitality and tourism industry and its management
• Speak and write to a variety of target groups in a professional and convincing manner in English
• Communicate fluently and professionally in a variety of hospitality and tourism management related contexts on a global scale
• Stay current on the latest developments and trends in the hospitality industry by following relevant and current sources of information in the English-speaking world
• Interpret and discuss information from various professional sources effectively and efficiently.
Pre-Requisites
Before taking this course, the student must have completed the Professional English Key Competence course or a corresponding RPL process.
The course is part of the Language Studies in the Hospitality Management Bachelor’s Degree.
The CEFR level of the course is B2-C1.
Contents
• Current hospitality management topics including challenges and trends
• Verbal and written communication e.g. discussions, presentations, writing
• Intercultural viewpoints and related topics
• Topics related to project management and emerging technologies.
Grade 1
The student knows English and despite obvious difficulties in spoken situations and writing shows they can manage in an English-speaking situation. When assisted, the student can prepare and carry out an argument, introduce and present a topic as well as answer questions. Using help tools, the student can read and summarize an industry-related text for the most part. Sometimes the student knows how to deduce text/video contents, when the topic is familiar; e.g. related to hospitality leadership, management, marketing, accounting or other hospitality business-related field. The student knows how to evaluate the validity of the source sometimes and is able to find some errors in electronically produced text.
Grade 3
The student knows English well and can present their case clearly and answer questions in a presentation situation. The student can make a clear argument or a short presentation without lengthy preparation. The student can summarize an English hospitality industry or hospitality business-related source in Finnish* or English. The student knows how to deduce some content when the topic is familiar; e.g. related to hospitality leadership, management, marketing, accounting or other hospitality business-related field. The student knows how to use tools and assistance and knows how to evaluate the validity of the source, find most errors in electronically produced text/video and correct most of them. * Finnish is not a requirement, if the student is studying for an English-speaking degree.
Grade 5
The student knows English fluently and can present their case in a well-structured manner efficiently without much advance preparation and can answer questions in a convincing and professional manner. The student can quickly and efficiently summarize an English hospitality industry or hospitality business-related text/video in Finnish* or English into an impeccable spoken or written format. The student knows how to deduce content when the topic is familiar; e.g. related to hospitality leadership, management, marketing, accounting or other hospitality business-related field. The student knows how to use tools and information sources well, e.g. by searching for extra information when needed. The student knows how to evaluate the validity of a variety of sources, find errors in electronically produced text/video and correct them.
* Finnish is not a requirement, if the student is studying in an English-speaking degree.