Upon successful completion of the course, the student
• is able to implement a service design project using the Lean Service Creation method and digital co-creation platforms.
• is able to apply service design methods and tools in different phases of the Double Diamond model.
• is able to design and prototype omni-channel service solutions based on qualitative research data.
• is able to communicate value propositions and benefits of omni-channel service solutions by means of digital storytelling.