Digital Service Design (5 cr)

Evaluation scale

H-5

Implementation methods, demonstration and Work&Study

Learning in this course is strongly based on independent work with various service design theories, as well as applying service design methods and tools in your team's project. The majority of the work is carried out within your team, in collaboration with the client.

The course consists of 4 online lessons facilitating learning in teams (course kick off, 2 X helpdesk session and showroom) and independent studies/teamwork. Each team works on digital service related challenge (team's own choice). Self and peer assessment is included.

Recognition of prior learning (RPL): If students have acquired the required competence in previous work tasks, recreational activities or on another course, they can present their competence via a demonstration. The demonstration must be agreed with the course teacher. More information and instructions for recognising and validating prior learning (RPL) are available at https://www.haaga-helia.fi/en/recognition-learning Look at "Instructions to students (master)"

Intro

Learn how to design omni-channel service solutions using the Lean Service Creation method in a multidisciplinary and self-directed team!