Customer Experience in Aviation Business Models (5 cr)

Evaluation scale

H-5

Schedule

Schedule is published in MS Teams classroom

Implementation methods, demonstration and Work&Study

Inquiry learning
Project (business plan, developmental project)
Peer-to-peer learning (online teams)
Company case studies and visits
Gamification/simulation
Tutorials, online lectures and workshops
Independent study and teamwork
The assessment of one’s own learning

Recognising and validating prior learning (RPL)
If students have acquired the required competence in previous work tasks, recreational activities or on another module or course, they can show the competence with a demonstration and progress faster through their studies. More information and instructions for recognising and validating prior learning (RPL) are available at MyNet.

Materials

Course is held in English, all course materials, lectures are run online via MS Teams classroom:

https://teams.microsoft.com/l/channel/19%3a2a0b711713a34c64b1a573919f8a44cf%40thread.tacv2/Yleinen?groupId=3f58a7f7-4e43-41e2-9ced-250c3547dca0&tenantId=a9e39483-dd21-4c25-b848-2a625cff7939

DETAILS UPDATED LATER
Text books and peer reviewed articles on the content topics
Online tutorials, e-books and online sources
Companies’ web-portals
Relevant media, news agencies, quality press, etc.
Exercises, tests
Instructors’ own materials, materials produced by students.

Teaching methods and instruction

Inquiry learning
Project (developmental project)
Peer-to-peer learning
Company case studies and visits
Gamification/simulation
Tutorials, online lectures and workshops
Independent study and teamwork
The assessment of one’s own learning

Working life connections

Company visits
Commissioned projects

Exam dates and re-exam possibilities

By personal appointment

Internationality

An international student team
Visits to international companies
Possibility to run project with international clients

Completion alternatives

By agreement

Recognising and validating prior learning (RPL)
If students have acquired the required competence in previous work tasks, recreational activities or on another module or course, they can show the competence with a demonstration and progress faster through their studies. More information and instructions for recognising and validating prior learning (RPL) are available at MyNet.

Learning assignments

Customer journey
Business models and operations, driven by customer experience
Case studies of airlines, airports, cargo companies (focus on future trends in the context of current financial performance)
Business plans for business models driven by customer experience (airline, airport, cargo) for a business plan competition;
Modelling a supply chain for a commissioner, supply chain management, optimizing supply management in airlines / airports / cargo
Module portfolio (career oriented) with reflection

Assessment methods

Assessment of team and individual work
Self and peer assessment of team work