•   Airport Operations and Management AVI003AS3AE-3003 12.01.2026-13.03.2026  5   (CONTACT, ...) +-
    Learning objectives
    During this course the student will learn how the airport companies work and how they make business in the aviation industry. The contents will focus on the operational environment and the ecosystem of Airport Business, the business logic and strategic questions in Airport Business, the sales processes, revenue management and the customer relationships in Airport Business, the capacity and slot management at Airports, the Airport regulation, safety and security, the Airport operations and processes, the megatrends (like sustainability and digitalization) and how they affect the industry, the Airport design needs now and in the future.
    Starting level and linkage with other courses
    Sustainable Aviation Environment
    Contents
    Operational environment and the ecosystem of Airport Business.
    Business logic and strategic questions in Airport Business.
    Sales processes, revenue management and the customer relationships in Airport Business.
    Capacity and slot management at Airports.
    Airport regulation, safety and security.
    Airport operations and processes.
    Megatrends (like sustainability and digitalization) and how they affect the industry.
    Airport design needs now and in the future.
    Assessment criteria
    Assessment criteria - grade 1
    When the implementation type of the course is CONTACT, ONLINE or BLENDED it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed.

    The student is aware about the topics of the implementation. The student is able to analyse and discuss/write about the presented topics. When applicable, the student takes part to the debate and the course’s projects and contributes to their success.
    Assessment criteria - grade 3
    The student is knowledgeable of the topics of the implementation. The student is able to competently analyse and take part to the discussions or write about the presented topics. When applicable, the student debates actively and takes an active part in the contribution to the course´s projects and their success.
    Assessment criteria - grade 5
    The student is an expert and knows well the topics of the implementation. The student is able to analyse professionally in writing and/or lead the discussions about the presented topics. When applicable, the student can debate as an expert and shows leadership skills in the course’s projects and contributes significantly to their success.
    Further information
    Sustainable Aviation Environment Course or similar knowledge/competences of sustainability, business analysis tools, ecosystem, megatrends and different aviation stakeholders as well as aviation history and the law, rules and regulation.
    Teaching methods and instruction

    The module advances the following competences with specific focus on airport business: strategic planning, economics, ecosystem, megatrends, digitalization, sustainability, value creation, concept development, passenger experience, risk management, operations, safety&security, regulation, capacity management, sales, performance, master planning and future airports.

    The methods used in the learning activities can be for example:
    Inquiry learning
    Peer-to-peer learning
    Essays
    Tutorials
    Projects
    Study tours and company visits
    Lectures and workshops
    Independent study and teamwork
    The assessment of one’s own learning
    Demonstration (of earlier skills and knowledge in the course content). More information from responsible teachers or academic advisors.

    Learning material and recommended literature

    Graham, A. 2018. Managing airports: An international perspective. Fifth edition. Abingdon, Oxon: Routledge.
    Halpern, N. & Graham, A. 2013. Airport marketing. London: Routledge.
    Kazda, A., Caves Robert E. & Robert E. Caves. 2015. Airport Design and Operation. Emerald Publishing Limited.
    Zografos, K., Andreatta, G., Odoni, A. R. & Odoni, A. 2013. Modelling and Managing Airport Performance. John Wiley & Sons, Incorporated.
    Forsyth, P., Gillen, D., Müller, J. & Niemeier, H. 2016. Airport competition: The European experience. Abingdon, Oxon: Routledge.
    Sweet, K. M. 2009. Aviation and airport security: Terrorism and safety concerns. 2nd ed. Boca Raton, FL: CRC Press.
    Ashford, N., Stanton, H. P. M., Moore, C. A., Coutu, P. & Beasley, J. R. 2013. Airport operations. 3rd ed. New York: McGraw-Hill.

    E-books and online articles
    Companies’ web-portals
    Relevant media, news agencies, quality press, etc.
    Social networking tools
    Instructors’ own materials, materials produced by students.

    Campus

    Porvoo Campus

    Exam dates and re-exam possibilities

    To be announced at class, if relevant.

    Teaching language

    English

    Internationality

    The industry is approached from the international perspective.

    Timing

    12.01.2026 - 13.03.2026

    Learning assignments

    The module advances the following competences with specific focus on airport business: strategic planning, economics, ecosystem, megatrends, digitalization, sustainability, value creation, concept development, passenger experience, risk management, operations, safety&security, regulation, capacity management, sales, performance, master planning and future airports. Assignments as well as the schedule will be announced during the first lecture or in Moodle.

    Content scheduling

    The module advances the following competences with specific focus on airport business: strategic planning, economics, ecosystem, megatrends, digitalization, sustainability, value creation, concept development, passenger experience, risk management, operations, safety&security, regulation, capacity management, sales, performance, master planning and future airports.

    Assignments as well as the schedule will be announced during the first lecture or in Moodle.

    Groups
    • CONTACT
    • ABE4PCAVI
    Alternative learning methods

    Demonstration (of earlier skills and knowledge in the course content). More information from responsible teachers or academic advisors.

    Teachers

    Heini Noronen-Juhola

    Seats

    15 - 50

    Further information

    When the implementation type of the course is CONTACT, ONLINE or BLENDED it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed.

    Grade 1
    The student is aware about the topics of the implementation. The student is able to analyse and discuss/write about the presented topics. When applicable, the student takes part to the debate and the course’s projects and contributes to their success.

    Grade 3
    The student is knowledgeable of the topics of the implementation. The student is able to competently analyse and take part to the discussions or write about the presented topics. When applicable, the student debates actively and takes an active part in the contribution to the course´s projects and their success.

    Grade 5
    The student is an expert and knows well the topics of the implementation. The student is able to analyse professionally in writing and/or lead the discussions about the presented topics. When applicable, the student can debate as an expert and shows leadership skills in the course’s projects and contributes significantly to their success.

    Degree Programme

    AVIBBA Aviation Business

    R&D proportion

    0.00 cr

    Virtual proportion

    0.00 cr

    Evaluation scale

    H-5