Introduction to Hospitality and Tourism Business, 5 cr - SOC1RZ002
Course unit language
English
Upcoming implementations
No upcoming implementations yet.
Current implementations
No ongoing implementations yet.
Past implementations
No past implementations yet.
Learning objectives
Upon the completion of the course, the student
• is familiar with key concepts and business environment of hospitality and tourism industry
• is familiar with customers, products and services regarding to the industry
• is familiar with basic sales and marketing themes of the business
• is familiar with impacts and sustainability issues of tourism and hospitality business
• recognizes job descriptions, skills and competences required for building a hospitality and tourism career path
Contents
• Systematic approach to hospitality and tourism industry
• Basic definitions and concepts
• Hospitality and tourism as a business; organizations and companies
• Global tourism flows
• Sustainable tourism
• Tourist typology
• Marketing and selling of hospitality and tourism products and services
• Hospitality and tourism positions and careers
Implementation methods, Demonstration and Work&Study
The learning goals of this module can be reached in the following ways:
a. Online learning 100%
Assessing one’s own learning is a compulsory part of the module.
Starting level and linkage with other courses
None
Assessment criteria
Assessment criteria - grade 1
A student is able to
- Portray the knowledge of basic terminology of hospitality and tourism business
- describe most important tourism flows
- name skills and competences required for hospitality and tourism career
- give a few ideas on sales and marketing in the industry
- give some examples of how she will conduct her/his behavior in a sustainable way
Assessment criteria - grade 3
Grade 3
A student is able to
- define basic definitions and introduce global tourism flows
- explain most parts of the travel and tourism cluster and sees some work opportunities there
- locate impacts of tourism in the categories and give versatile examples
- describe some sales and marketing models and apply customer segmentation thinking there
- can give some examples of how the industry can operate in a sustainable way
Assessment criteria - grade 5
Grade 5
A student is able to
- portray profound knowledge on basic definitions and global tourism flows, and is able to discuss the use of definitions
- describe the travel and tourism cluster and its content very well and sees versatile career opportunities there
- locate impacts of tourism in official categories and is able to discuss examples from different viewpoints
- describe and categorize modern sales and marketing models and practices combined with customer segmentation
- describe how the industry can operate in a sustainable way