Service Design - SER026AS2AE - Opinto-opas

Service Design, 5 cr - SER026AS2AE

Upcoming implementations

Service Design SER026AS2AE-3002 13.01.2025-14.03.2025 5 op (HOST24A, ...) +-
Campus

Haaga Campus

Teaching language

English

Timing

13.01.2025 - 14.03.2025

Enrollment

20.03.2023 - 21.03.2023
Groups
- HOST24A
- DEMO
Teachers

Mario Passos Ascencao

Seats

20 - 50

Degree Programme

HOST Strategic Hospitality Management

R&D proportion

0.00 cr

Virtual proportion

4.00 cr

Evaluation scale

H-5

Current implementations

No ongoing implementations yet.

Past implementations

Service Design SER026AS2AE-3001 21.08.2023-13.10.2023 5 op (HOST23A, ...) +-
Campus

Haaga Campus

Teaching language

English

Timing

21.08.2023 - 13.10.2023

Enrollment

20.03.2023 - 21.03.2023
Groups
- HOST23A
- VIRTUAL
- INSTRUCTED
Teachers

Mario Passos Ascencao

Seats

15 - 50

Degree Programme

HOST Strategic Hospitality Management

R&D proportion

0.00 cr

Virtual proportion

5.00 cr

Evaluation scale

H-5

Upon completion of the course, the student:
• understands design thinking and service design approach
• knows key concepts and models of service design and customer-centric service development
• is familiar with key practical tools of service design
• is able to frame design challenges/problems
• understands creativity for useful, usable, and desirable service design innovations
• knows how to filter ideas
• understands prototyping

• What is service design
• Understanding
• Defining
• Generating
• Filtering
• Prototyping
• Realising

The learning style of this course can be reached in following ways:
1. 27 videos
2. 1 quiz
3. Independent work

If you already know the contents of this course, you can show your skills. Ask the teacher of the course for more information. For more information on identifying competencies: https://www.haaga-helia.fi/en/recognition-learning

All materials will be provided in Moodle or Microsoft Teams or Haaga Helia Online and can be accessed throughout the course.

In this course learning activities include a global perspective and internationally recognized resources and concepts are applied.

No previous studies needed and no binding connections to other courses.

The student knows the key concepts, terminology related to service design and knows service design principles. They can also know management models and methods in the development and design of services and experiences concepts and can follow service design processes and use tools. The student understands how to research customers, stakeholders, the service provider, trends, contexts and evaluate insights whilst generating ideas to create a new concept or solution. They understand the importance of synthesize insights and of guiding strategic direction or alignment. Knows about prototyping.

In addition to the skills and competences mentioned for Grade 1, the student can apply knowledge, service management models and design methods in the development and design of service solutions.

In addition to the skills and competences mentioned for Grades 1 and 3, the student can independently and successfully lead service design projects that solve a “real” service problem or yield an opportunity and contribute to organisational change of mindset.