Work Based Project: Nordic Business Forum - SER023AS2AE - Opinto-opas

Work Based Project: Nordic Business Forum, 3 cr - SER023AS2AE

Upcoming implementations

Work Based Project: Nordic Business Forum SER023AS2AE-3004 04.08.2025-24.10.2025 3 op (CONTACT, ...) +-
Teaching methods and instruction

After having participated in this Work Based Project course, the student will be able to:
- contribute to the customer experience of a large-scale international event through various service functions
- demonstrate skills to create an excellent and unique customer experience as part of a team.
- comprehend the elements and rules of teamwork as well as team building practices.
- perform customer service in English

The project consists of training sessions, participating the event in various roles and wrap-up (and feedback session) and a reflection report after the event.

Campus

Pasila Campus

Teaching language

English

Timing

04.08.2025 - 24.10.2025

Enrollment

11.12.2024 - 11.12.2024
Groups
- CONTACT
- 3AMK
Teachers

Eeva Särkilahti

Seats

15 - 250

Further information

This project is assessed approved/failed, based on student’s participation in training sessions, onsite preparations and rehearsals, the actual event days and a report reflecting the learning process after the project. In order to be approved, the report must be submitted in due time.

Degree Programme

INTBBA International Business

R&D proportion

0.00 cr

Virtual proportion

0.00 cr

Evaluation scale

H-5

Current implementations

No ongoing implementations yet.

Past implementations

Work Based Project: Nordic Business Forum SER023AS2AE-3003 01.08.2024-15.11.2024 9 op (CONTACT, ...) +-
Teaching methods and instruction

After having participated in this Work Based Project course, the student will be able to:
- contribute to the customer experience of a large-scale international event through various service functions
- demonstrate skills to create an excellent and unique customer experience as part of a team.
- comprehend the elements and rules of teamwork as well as team building practices.
- perform customer service in English

The project consists of training sessions, participating the event in various roles and wrap-up (and feedback session) and a reflection report after the event.

Campus

Pasila Campus

Teaching language

English

Timing

01.08.2024 - 15.11.2024

Enrollment

22.12.2023 - 22.12.2023
Groups
- CONTACT
- 3AMK
Teachers

Eeva Särkilahti

Seats

15 - 250

Further information

This project is assessed approved/failed, based on student’s participation in training sessions, onsite preparations and rehearsals, the actual event days and a report reflecting the learning process after the project. In order to be approved, the report must be submitted in due time.

Degree Programme

INTBBA International Business

R&D proportion

0.00 cr

Virtual proportion

0.00 cr

Nordic Business Forum is an international, annual, large-scale business seminar organised at Helsinki Expo & Congress Centre on September 24-25, 2025: https://www.nbforum.com/nbf2025/

Students can contribute to organising this seminar as part of their studies / Work Based Project course (3 ECTS) by joining the event's customer service team.

After having participated in this Work Based Project course, the student will be able to:
- contribute to the customer experience of a large-scale international event through various customer service functions
- demonstrate skills to create an excellent and unique customer experience as part of a team.
- comprehend the elements and rules of teamwork as well as team building practices.
- perform customer service in English

The project consists of face-to-face interviews held in English, three four-hour tailored training sessions; joint sessions & dedicated training for specific task(s) before the event, onsite rehearsal before the event, participating the actual two day event in various roles (customer service functions include e.g. Check-in, Cloakroom, Roaming Customer Service, Seminar Hall, First Class Services & First Class Shuttle and Speaker Services) and wrap-up and feedback session after the event.

This work based learning project is organized once a year in co-operation with the Nordic Business Forum organization.
Pre-sign-up for Nordic Business Forum 2025 here

This project is assessed approved/failed, based on student’s participation in all training sessions, onsite preparations and rehearsals, the actual event days (2), the feedback session after the event and completing feedback survey and a report reflecting the learning process after the project.