Work Based Project: Nordic Business Forum, 3 cr - SER023AS2AE
Course unit language
English
Upcoming implementations
No upcoming implementations yet.
Current implementations
No ongoing implementations yet.
Past implementations
Work Based Project: Nordic Business Forum SER023AS2AE-3003 01.08.2024-22.11.2024 9 op(CONTACT, ...)+-
Campus
Pasila Campus
Teaching language
English
Timing
01.08.2024 - 22.11.2024
Enrollment
22.12.2023 - 22.12.2023
Groups
CONTACT
3AMK
Teachers
Eeva Särkilahti
Seats
15 - 250
Degree Programme
INTBBA International Business
R&D proportion
0.00 cr
Virtual proportion
0.00 cr
Learning objectives
Nordic Business Forum is an international, annual, large-scale business seminar organised at Helsinki Expo & Congress Centre on September 25-26, 2024: https://www.nbforum.com/nbf2024/
Students can contribute to organising this seminar as part of their studies / Work Based Project course (3 ECTS) by joining the event's customer service team.
After having participated in this Work Based Project course, the student will be able to:
- contribute to the customer experience of a large-scale international event through various customer service functions
- demonstrate skills to create an excellent and unique customer experience as part of a team.
- comprehend the elements and rules of teamwork as well as team building practices.
- perform customer service in English
Contents
The project consists of face-to-face interviews held in English, three four-hour tailored training sessions; joint sessions & dedicated training for specific task(s) before the event, onsite rehearsal before the event, participating the actual two day event in various roles (customer service functions include e.g. Check-in, Cloakroom, Roaming Customer Service, Seminar Hall, First Class Services & First Class Shuttle and Speaker Services) and wrap-up and feedback session after the event.
Implementation methods, Demonstration and Work&Study
This work based learning project is organized once a year in co-operation with the Nordic Business Forum organization.
This project is assessed approved/failed, based on student’s participation in all training sessions, onsite preparations and rehearsals, the actual event days (2), the feedback session after the event and completing feedback survey and a report reflecting the learning process after the project.