Sales and Service in Business Tourism 2, 5 cr - SAL2RG202
Course unit language
English
Upcoming implementations
No upcoming implementations yet.
Current implementations
No ongoing implementations yet.
Past implementations
Sales and Service in Business Tourism 2 SAL2RG202-3006 16.01.2023-19.05.2023 5 op(EXCH, ...)+-
Campus
Porvoo Campus
Teaching language
English
Timing
16.01.2023 - 19.05.2023
Enrollment
02.01.2023 - 13.01.2023
Groups
EXCH
RG4
CONTACT
Teachers
Leena Törmälä
Seats
15 - 40
Degree Programme
TEMPO Degree Programme in Tourism and Event Management
R&D proportion
5.00 cr
Virtual proportion
0.00 cr
Evaluation scale
H-5
Learning objectives
The student uses and combines different sales, service and business travel processes to present own models. Student is aware of other views of the knowledge. His/her use of theory and specific terminology is very accurate.
S/he uses findings to compare different sales, service and business travel processes and viewpoints.
The student can collect, analyze and use relevant research findings to create sales, service and business travel guidelines for a client company at a high professional level.
The student can work very professionally with a client company in a team. S/he can fully apply problem identification, analysis and solving to sales, service and business travel projects. S/he can conduct qualitative research in travel management at a highly professional level.
Contents
• Development project for a travel company
• Business travel actors, processes and tools
• Selling business travel products and services
• Sales in Action
Execution methods
Lectures and visits
Group and project work
Own learning assessment
If students have acquired the required competence in previous work tasks, recreational activities or on another course, they can show the competence with a demonstration and progress faster through their studies. More information and instructions for recognising and validating prior learning (RPL) are available at MyNet.
Learning materials
Teacher´s material
Claudia Unger, Corporate Travel
Articles (Buying business travel, CWT, Amex GBT, FBTA etc.)
Poynter, James M, 2008. Corporate Travel Management, Education systems.
Sales and Customer Service books
Further information
Working life connections: project with a business tourism company, company visits and visiting lectures.
Starting level and linkage with other courses
Sales and Service in Business Tourism 1
Assessment criteria
Assessment criteria - grade 1
The student can identity, list and combine the main sales, service and business travel processes. With great difficulty and under strict supervision, the student can partly collect, poorly analyze and partly use relevant sales, service and business travel findings to create travel management guidelines for a client company at a beginner’s level. With great difficulty and under strict supervision, the student can partly work with a client company in a team. S/he can poorly apply problem identification, analysis and solving to sales, service and business travel projects. S/he can conduct qualitative research in travel management.
Assessment criteria - grade 3
The student can describe the relevant sales, service and business travel processes and apply them to new contexts. The student can link the key theoretical concepts to the practical task to present the big picture.
The student can collect, partly analyze and partly use relevant research findings to create sales, service and business travel for a client company at a beginner’s level.
The student can work with a client company in a team. S/he can apply problem identification, analysis and solving to sales, service and business travel projects. S/he can conduct qualitative research in travel management.
Assessment criteria - grade 5
The student uses and combines different sales, service and business travel processes to present own models. Student is aware of other views of the knowledge. His/her use of theory and specific terminology is very accurate.
S/he uses findings to compare different sales, service and business travel processes and viewpoints.
The student can collect, analyze and use relevant research findings to create sales, service and business travel guidelines for a client company at a high professional level.
The student can work very professionally with a client company in a team. S/he can fully apply problem identification, analysis and solving to sales, service and business travel projects. S/he can conduct qualitative research in travel management at a highly professional level.
Assessment criteria, approved/failed
Group and project work 60 %
Activity and presence 40 %