Sales and Service in Business Tourism 1 - SAL2RG201 - Opinto-opas

Sales and Service in Business Tourism 1, 5 cr - SAL2RG201

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Sales and Service in Business Tourism 1 SAL2RG201-3005 22.08.2022-16.12.2022 5 op (CONTACT, ...) +-
Teaching methods and instruction

Lectures and visits
Group and project work
Own learning assessment

If students have acquired the required competence in previous work tasks, recreational activities or on another course, they can show the competence with a demonstration and progress faster through their studies. More information and instructions for recognising and validating prior learning (RPL) are available at MyNet.

Learning material and recommended literature

Teacher´s material
Claudia Unger, Corporate Travel
Articles (Buying business travel, CWT, Amex GBT, FBTA etc.)
Poynter, James M, 2008. Corporate Travel Management, Education systems.
Sales and Customer Service books

Working life connections

Company visits Project with a Company Sales in Action

Campus

Porvoo Campus

Teaching language

English

Timing

22.08.2022 - 16.12.2022

Learning assignments

Project work

Enrollment

13.06.2022 - 19.08.2022
Groups
- CONTACT
- EXCH
- RG3
Alternative learning methods

Learning methods (including RPL and other alternative learning methods)

a) Learning with contact teaching including assignments, project work and independent study

b) Learning by using the work-based learning method “Work&Study” according to a plan that shows how the learning goals of the course can be obtained through the student’s work or hobby. More information from responsible teachers or academic advisors.

c) Demonstration (of earlier skills and knowledge in the course content). More information from responsible teachers or academic advisors.

Assessment of one´s own learning is a compulsory part of each course.

Teachers

Leena Törmälä

Seats

15 - 40

Further information

Peer and self assessment

Degree Programme

TEMPO Degree Programme in Tourism and Event Management

R&D proportion

5 cr

Evaluation scale

H-5

The student uses and combines different sales, service and business travel processes to present own models. Student is aware of other views of the knowledge. His/her use of theory and specific terminology is very accurate.
S/he uses findings to compare different sales, service and business travel processes and viewpoints.
The student can collect, analyze and use relevant research findings to create sales, service and business travel guidelines for a client company at a high professional level.
The student can work very professionally with a client company in a team. S/he can fully apply problem identification, analysis and solving to sales, service and business travel projects. S/he can conduct qualitative research in travel management at a highly professional level.

• Development project for a travel company
• Business travel actors, processes and tools
• Selling business travel products and services
• Sales in Action

Lectures and visits
Group and project work
Own learning assessment

If students have acquired the required competence in previous work tasks, recreational activities or on another course, they can show the competence with a demonstration and progress faster through their studies. More information and instructions for recognising and validating prior learning (RPL) are available at MyNet.

Teacher´s material
Claudia Unger, Corporate Travel
Articles (Buying business travel, CWT, Amex GBT, FBTA etc.)
Poynter, James M, 2008. Corporate Travel Management, Education systems.
Sales and Customer Service books

The student can identity, list and combine the main sales, service and business travel processes. With great difficulty and under strict supervision, the student can partly collect, poorly analyze and partly use relevant sales, service and business travel findings to create travel management guidelines for a client company at a beginner’s level. With great difficulty and under strict supervision, the student can partly work with a client company in a team. S/he can poorly apply problem identification, analysis and solving to sales, service and business travel projects. S/he can conduct qualitative research in travel management.

The student can describe the relevant sales, service and business travel processes and apply them to new contexts. The student can link the key theoretical concepts to the practical task to present the big picture.
The student can collect, partly analyze and partly use relevant research findings to create sales, service and business travel for a client company at a beginner’s level.
The student can work with a client company in a team. S/he can apply problem identification, analysis and solving to sales, service and business travel projects. S/he can conduct qualitative research in travel management.

Group and project work 60 %
Activity and presence 40 %