Learn skills to strengthen empathy, trust and understanding of personal differences in feelings and needs, and create more productive and satisfying experiences at work
Understand how the skills of emotional and social intelligence support organisational happiness and productivity

Develop strategies for strengthening empathy skills and resolving conflicts peacefully
Learn how to communicate, give and receive feedback constructively in stressful situations, e.g. upon irregularities, incidents and accidents which are common in aviation, tourism and other international businesses
within the organisation
with customers
Develop ways to understand personal and cultural differences by recognizing feelings and needs of oneself and others

Contact lessons
Individual, pair and team assignments
Independent studies
A learning diary

The assessment of one’s own learning

Goleman, D. Emotional Intelligence: Why it can matter more than IQ?
Goleman, D. Social Intelligence.
Rosenberg, M. B. Nonviolent Communication. A Language of Life.
Other material provided during studies.

Language: English or Finnish (depending on participants)
NOTE: Assignments and a learning diary can be mostly done in Finnish if the student wishes to do so.
ASSESMENT
Contact lessons
Assignments
A learning diary
Self assessment

No prerequisites.
Free-choice studies.

The student displays limited empathy and/or stress management skills. The student has difficulties in communicating, giving and receiving feedback in constructive ways. S/he has limited understanding of personal differences in feelings and needs, and difficulties in adapting to the respective environment (including multicultural environments). The student is able to practice self-empathy and self-reflection with guidance. The student needs support in finding compassionate ways to communicate in stressful situations.

The student displays empathy and stress management skills. The student is able to communicate, give and receive feedback in constructive ways at some situations. S/he understands personal differences in feelings and needs, and adapts to the respective environment (including multicultural environments) at some level. The student is able to practice self-empathy, self-reflection and critical thinking at some level. The student is able to find compassionate ways to communicate in stressful situations to a certain extent.

The student displays excellent empathy and stress management skills. The student is able to communicate, give and receive feedback in constructive ways. S/he understands personal differences in feelings and needs, and adapts to the respective environment (including multicultural environments). The student is able to practice self-empathy, self-reflection and critical thinking. The student is able to find compassionate ways to communicate in stressful situations.

Passed courses are assessed on a scale of 1 to 5. The assessment criteria are presented for grades 1 - 3 - 5.