The course is focused on sourcing ICT-services holding mostly a business perspective. Upon successful completion of the course, the student
• gets a good command of the principles of managing ICT-sourcing as part of Sourcing-function
and the relatedness to Company strategy
• learns ways to organize ICT-sourcing and frameworks of managing vendor and solution
• learns practices to fulfill ICT-outsourcing and distribution of services
• learns the practices of Service integration and management (SIAM)
• Introduction to sourcing and linkages to other disciplines in the field of IT
• Guidelines framing sourcing strategies, forms of partnering and the acquiring of resources
• Building service integration and management, and maintaining multivendor relationships
• Sourcing as an operation – case selection consultancy in large IT-investments
• Approaches and concepts in distributing IT work – outsourcing, crowdsourcing. ecosystems
• Case studies by student teams and professionals
Depending on the implementation, learning takes place in contact lessons, independent studies, teamwork and online-studies and the assessment of one’s own learning.
Recognition of prior learning (RPL)
If you have acquired the required competence in previous work tasks, recreational activities or on another course, you can show that competence via a demonstration. The demonstration must be agreed with the course teacher. More information and instructions for recognising and validating prior learning (RPL) are available at https://www.haaga-helia.fi/en/recognition-learning Look at "Instructions to students (master)"
Beulen, E., Ribbers, P., Roos, J. 2011. Managing IT outsourcing .Routledge, 2nd ed. (On our library) -- A good overview on IT-outsourcing: Impact on business model, OS as phenomenon, Contracts, Offhsoring, Business Process OS, Partnership risk mgmt., Governance of OS.
Iloranta, Pajunen, Muhonen. 2015, Hankintojen johtaminen: Ostamisesta toimittajamarkkinoiden hallintaan -- The book gives a good overview on managing the sourcing function. The learnings here are also apt in ICT-sourcing.
Kern, T., Willcocks, L. 2002. Netsourcing: Renting Business Applications and Services Over a Network [0-13-092355-9]. On our library? -- The book covers SaaS-type of an OS, which was firstly called as ASP (Applicaton Service Providing). Note that the first three chapters offer a good overview on different options of structuring and managing the outsourcing in general, not jus SaaS.
Rivard, S. Aubert, B. 2007. Information Technology Outsourcing – an e-book on our library
Ed. Martin, G., Reddington, M., Alexander, H. 2008. Technology, Outsourcing and Transforming HR. Multiple articles by Elsevier publishing. (on our library) -- Mostly the human resource viewpoint in outsourcing covered here.
Other material: video presentations, articles, visitor lectures and student presentations, too
Starting level and linkage with other courses
Successful accomplishment of the course necessitates basic knowledge of the ITIL framework and the principles of enterprise architecture.
Assessment criteria - grade 1
Passed courses are assessed on a scale of 1 to 5 based on individual study project by free choice (related to job), individual assignments, exam and activity on lessons
Grade 1: The student partially understands development methods and principles but does not truly understand the role of IT in business development. Project work has been limited.
Assessment criteria - grade 3
Grade 3: In addition to skills and competences mentioned for grade 1, a student has basic competence in planning and managing activities belonging to sourcing in a particular business area. In addition, the student understands the business value of developing sourcing capabilities, which is proven by assignments done on the course.
Assessment criteria - grade 5
Grade 5: In addition to the skills and competences mentioned for grades 1 and 3, a student thoroughly understands the principles and success factors of sourcing and is able to adopt them in practice. The student demonstrates these competences by successfully doing and finishing assignments. The student is able to reflect the development challenges and opportunities of sourcing in practice.