Artificial Intelligence and Service Robotics in Hospitality Business - HOS017AS2AE - Opinto-opas

Artificial Intelligence and Service Robotics in Hospitality Business, 5 cr - HOS017AS2AE

Upcoming implementations

Artificial Intelligence and Service Robotics in Hospitality Business HOS017AS2AE-3004 12.01.2026-13.03.2026 5 op (VIRTUAL, ...) +-
Learning material and recommended literature

Digital material provided by the lecturers

Campus

Haaga Campus

Teaching language

English

Timing

12.01.2026 - 13.03.2026
Groups
- VIRTUAL
- HOST3HA1
Teachers

Pasi Tuominen, Joel Pakalén

Seats

15 - 70

Degree Programme

HOST Strategic Hospitality Management

R&D proportion

0.00 cr

Virtual proportion

0.00 cr

Evaluation scale

H-5
Artificial Intelligence and Service Robotics in Hospitality Business HOS017AS2AE-3003 23.03.2026-15.05.2026 5 op (MALTA2025K, ...) +-
Campus

Haaga Campus

Teaching language

English

Timing

23.03.2026 - 15.05.2026
Groups
- MALTA2025K
- REE4HA1
- CONTACT
- EXCH
Teachers

Pasi Tuominen, Joel Pakalén

Seats

15 - 40

Degree Programme

EXPER Hospitality and Tourism Experience Management

R&D proportion

0.00 cr

Virtual proportion

0.00 cr

Evaluation scale

H-5

Current implementations

Artificial Intelligence and Service Robotics in Hospitality Business HOS017AS2AE-3002 24.03.2025-16.05.2025 5 op (RE4HA4, ...) +-
Campus

Haaga Campus

Teaching language

English

Timing

24.03.2025 - 16.05.2025

Enrollment

02.01.2025 - 21.03.2025
Groups
- RE4HA4
- MALTA2025K
- CONTACT
- EXCH
Teachers

Pasi Tuominen, Joel Pakalén

Seats

15 - 40

Degree Programme

EXPER Hospitality and Tourism Experience Management

R&D proportion

0.00 cr

Virtual proportion

0.00 cr

Evaluation scale

H-5

Past implementations

No past implementations yet.

*Is able to identify realistic opportunities for applying AI and service robotics in hospitality business
*Is able to critically assess the operational, managerial and ethical implications of automating specific hospitality tasks
*Is able to build a realistic business case and strategic roadmap for leveraging AI and service robots in hospitality in the short- and long-term

*Introduction to artificial intelligence (AI) and service robotics in hospitality business
*From Human-Computer Interaction to Human-AI Interaction: theories underpinning the field
*Building a business case for applying AI and service robotics in hospitality business
*Strategic and operational implications of using AI and service robotics in hospitality
*AI ethics

Lectures, visiting lectures, hands-on demo sessions, RPL

Digital material provided by the lecturers

The robots are coming!! Technology poses to automate more tasks in hospitality. Forward-looking professionals need to understand the current state and future outlook of automation in hospitality in order to lead the way (and to prevent Skynet from taking over the world!)

The student is able to recognise and understand the major turning points in AI and service robotics theory and practice and how they relate to hospitality business. The student is able to describe the key elements needed for building a successful AI and service robotics business case.

The student is able to analyse the different turning points in AI and service robotics theory and practice, including how they relate to hospitality business. The student is able to develop a compelling AI and service robotics business case, with some consideration for AI ethics.

The student is able to critique the overall development of AI and robotics in general and in relation to hospitality business. The student is able to build a strong business case for using AI and service robotics in different hospitality business contexts, also critically considering the broader implications of technology use (e.g. AI ethics).