Design Service Systems and Value Networks, 5 cr - EXP4HM104
Course unit language
No upcoming implementations yet.
- From design thinking to systems thinking – key concepts
- Service design in the network economy
- The network concept and levels of network analysis
- Service networks types, structures and effects
- Inter-organisational, internal and external value networks in the service industry
- The value concept and value creating processes
- Service design for multichannel and omnichannel
- Service design for inter-firm networks
This course uses systems thinking and design sprint as pedagogical approaches, supported by three main learning forms: (1) contact learning; (2) directed learning; and (3) self-directed learning. A proportion of the course hours provide the opportunity for learning contact between students and experts (the facilitator and industry partners). The three consecutive contact days are organised in the form of immersive design sprint for a real-life service network. The forms of directed learning used are individual pre-design sprint activities and team post-design sprint activities. Self-directed learning is also an important part of this course and students are encouraged to develop the ability to learn on their own and thus to take more responsibility for setting the objectives of their study work. This course uses Moodle as the course’s virtual learning environment. In short, this course provides:
24 hours of contact teaching/learning
110 hours of directed and self-directed learning
1 hour of the assessment of one’s own learning
Recognition of prior learning (RPL)
If students have acquired the required competences in previous work tasks, recreational activities or on another course, they can show their competencies via a demonstration and thus progress faster through their studies. More information and instructions for recognizing and validating prior learning (RPL) are available at MyNet.
Materials to be announced later.
Starting level and linkage with other courses
Assessment criteria - grade 1
The student knows the terminology related to the design for service systems, networks and chains of responsibility. Can recognise internal and external value networks in service development. Thinks of services as systems of value and can adopt a systems mindset. Can, to some extent, apply value creating processes to an actual project.
Assessment criteria - grade 3
In addition to the skills and competences mentioned for grade 1, the student can solve service networks real-life problems and create real-life opportunities for service networks. Can analyse service networks, demand and supply chains. Can successfully apply value creating processes to actual projects
Assessment criteria - grade 5
In addition to the skills and competences mentioned for grades 1 and 3, the student can design service systems for value networks. Manage and transform work contexts that are complex and unpredictable and which require new strategic approaches