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This course adopts design thinking and blended learning pedagogical approaches, incorporating a flipped classroom model supported by three primary learning modalities: (1) contact learning, (2) directed learning, and (3) self-directed learning. A portion of the course hours is dedicated to fostering interactions between students and experts, including the facilitator and industry partners. Participants will engage in six interactive contact learning sessions designed to promote active learning. Contact learning sessions are conducted in dynamic and participatory formats, such as World Café, LEGO® SERIOUS PLAY®, experiential prototyping, and other similar interactive methods. Directed learning includes both individual and collaborative activities, such as a service design project undertaken for a real-life company-client, allowing students to apply course concepts to practical scenarios. Self-directed learning is also emphasized, encouraging students to develop independent learning skills and take greater responsibility for defining and achieving their educational objectives. The course leverages Moodle as its virtual learning environment, providing a platform for online engagement, resources, and support.
In short, this course provides:
* 24 hours of online contact teaching/learning
* 110 hours of directed and self-directed learning
* 1 hour of the assessment of one’s own learning
The Moodle platform for the course will be accessible prior to the first session.
Recognition of prior learning (RPL):
If students have acquired the required competencies in previous work tasks, recreational activities or on another course, they can show their competencies via a demonstration. The demonstration must be agreed with the course teacher. More information and instructions for recognising and validating prior learning (RPL) are available at https://www.haaga-helia.fi/en/recognition-learning. Look at "Instructions to students (master)"
Riina Iloranta
This course will draw on a fair amount of both conceptual and empirical reading. It requires a high degree of personal study, and participants are expected to find relevant materials, read widely, and think critically. A modest amount of reading prior to each session is to be expected. Below, participants can find several indicative publications, which serve as background to the course. Other resources relevant for this course will be available on the course’s Moodle page.
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* Liedtka, J. & Ogilvie, T. 2011. Design for Growth: A Design Thinking Tool Kit for Managers. Columbia University Press. New York.
* Miettinen, S. & Koivisto, M. (Eds) 2009. Designing Services with Innovative Methods: Perspectives on Service Design. Kuopio Academy of Design. Kuopio.
* Miettinen, S. & Valtonen, A. (Eds) 2013. Service Design with Theory. Discussions on Value, Societal Change and Methods. Lapland University Press. Rovaniemi.
* Moritz, S. 2005. Service Design: A Practical Access to an Evolving Field. Köln International School of Design. London.
* Polaine, A., Løvlie, L. & Reason, B. 2013. Service Design: From Insight to Implementation. Rosenfeld Media. Brooklyn.
* Stickdorn, M. & Schneider, J. 2011. This Is Service Design Thinking - Basics, Tools, Cases. BIS Publishers. Amsterdam.
* Stickdorn, M., Hormess, M., Lawrence, A. & Schneider, J. 2018. This Is Service Design Doing: Applying Service Design Thinking in the Real World. O'Reilly Media. Sebastopol.
Students will participate in learning project that involve selected Finnish partner organisations.
Pasila Campus
N/A
English
This course fosters the development of an international mindset by incorporating international elements and examples into the learning content. The facilitators use instructional methods that are appropriate for culturally diverse participants. The readings include international resources. The learning activities can also be done in Finnish, and they encourage participants to explore and reflect on 'glocal' issues and perspectives whilst contributing to intercultural competence.
13.01.2025 - 16.05.2025
The course includes five assignments, each graded on a scale of 1 to 5. These assignments are due near the end of the course. * 1. [in group] (30%) SD Process Description & Tools Evaluation * 2. [in group] (50%) Service Solution 'Book' * 3. [in group] (10%) Presentation of the Service Solution * 4. [individually] (10%) Peer Review Report The required deliverables for this course align naturally with key milestones in the course implementation schedule.
02.01.2025 - 10.01.2025
Teaching will be conducted on campus in Pasila. The schedule for the in-person contact days is as follows:
* Session 1: Fri 31.1.2025 (9:00-15:45)
* Session 2: Sat 1.2.2025 (9:00-15:45)
* Session 3: Fri 7.3.2025 (9:00-15:45)
* Session 4: Sat 8.3.2025 (9:00-15:45)
* Session 5: Sat 11.4.2024 (9:00-15:45)
* Session 6: Fri 16.5.2025 (9:00-15:45)
Between the in-person contact days, each service design (SD) team works independently on the assigned tasks. Support and guidance from the teachers are available as needed. If you are unable to attend any of the contact days, it is your responsibility to familiarize yourself with the topics covered. No additional assignments will be provided to compensate for absences, nor will teachers arrange make-up activities. Your absence is a personal responsibility, and it also affects your SD team and, indirectly, the company-client you are collaborating with.
* Recognition of prior learning (RPL):
If students have acquired the required competencies in previous work tasks, recreational activities or on another course, they can show their competencies via a demonstration. The demonstration must be agreed with the course teacher. More information and instructions for recognising and validating prior learning (RPL) are available at https://www.haaga-helia.fi/en/recognition-learning. Look at "Instructions to students (master)"
Mario Passos Ascencao, Vesa Heikkinen, Mona Eskola
15 - 50
* This course utilizes a combination of formative and summative assessment methods.
The grading scale at Haaga-Helia University of Applied Sciences differs from the ECTS grading scale, as it is not based on proportional distribution. Unlike the ECTS system, which assigns grades based on an expected distribution of outcomes, the Finnish grading system evaluates each student solely on their individual performance. There are no predetermined rules or expectations regarding the proportion of participants who can receive a particular grade in any given course. Grades are awarded independently of how other students perform, ensuring a fair and individualized assessment.
ATBUM Degree Programme in Aviation and Tourism Business, LEBUM Degree Programme in Leading Business Transformation, HOSBUM Degree Programme in Tourism and Hospitality Business
0.00 cr
0.00 cr
H-5
The service design course has a very practical and hands-on form and requires an active approach from each participant. During the course, work is done on the company case project commissioned by the industry in teams of 4-5 students. During the contact days you will learn the theory and between the contact days you will apply it into a practice.
Moodle for the course will open at the latest 24.1.2024.
Riina Iloranta
Material in Moodle.
Pasila Campus
n/a
English
26.01.2024 - 17.05.2024
in group] 1. SD Process Description & Tools Evaluation [30%] [in group] 2. Service Solution 'Book' [40%] [in group] 3. Presentation of the Service Solution [10%] [in group] 4. Case Study for SDN (Service Design Network) library [10%] [individually] 5. Peer Review Report [10%] The deliverables required for this course are natural milestones for inclusion in your schedule.
02.01.2024 - 12.01.2024
Contact days at campus:
day-1: 2.2.2024, 9-15.45
day-2: 3.2.2024, 9-15.45
day-3: 8.3.2024, 9-15.45
day-4: 9.3.2024, 9-15.45
day-5: 13.4.2024, 9-15.45
day-6: 17.5.2024, 9-15.45
Between the contact days, the work is done in 4 person groups in a weekly basis.
n/a
Mario Passos Ascencao, Vesa Heikkinen, Riina Iloranta
15 - 50
The assignments are graded 1-5.
ATBUM Degree Programme in Aviation and Tourism Business, LEBUM Degree Programme in Leading Business Transformation
0.00 cr
0.00 cr
H-5