Digital User Experience - DIG006AS2AE - Opinto-opas

Digital User Experience, 5 cr - DIG006AS2AE

Upcoming implementations

Digital User Experience DIG006AS2AE-3007 18.08.2025-10.10.2025 5 op (ITE3PADIG1, ...) +-
Teaching methods and instruction

This is a online blended implementation. The course will be completed by actively participating in mandatory lectures and completing the given tasks. Coaching will be provided to support assignment completion and learning.

Learning material and recommended literature

Course book: Don Norman: Design of Everyday Things
In addition, lecture presentation decks and additional reference materials will be provided to support learning and completing the course assignments.

Topics to be covered in the course include the following methods for developing user experience:
• mapping user experience
• analyzing user information
• utilizing user information in design
• testing and evaluating design

Working life connections

Students/student groups may freely choose their real-life project cases to be studied as part of the implementation.

Exam dates and re-exam possibilities

There is no exam in this implementation.

Teaching language

English

Internationality

Working in multi-cultural teams.
International literature and reference materials & cases will be used on the course.

Timing

18.08.2025 - 10.10.2025

Learning assignments

a) Group assignments b) Individual assignments All assignments need to be completed and passed in order to pass the course. See Course Moodle for details.

Enrollment

14.05.2025 - 22.05.2025

Content scheduling

Mandatory lectures/learning sessions 2 times / week, Mondays and Wednesdays, at 8:30-11:00AM during 21.8.-11.10.2023.
Groups
- ITE3PADIG1
- DBE3PCDBI
- DBE5PCDBI
- BLENDED
- EXCH
- ONLINE
Alternative learning methods

This course may be completed by either:
a. participating in contact lessons and completing the tasks given as daytime implementation OR
b. participating in a working life project or other project OR
c. showing the requisite skills as acquired (RPL)

Teachers

Tommi Pelkonen

Seats

15 - 60

Further information

Accepted course is assessed with grades from 1 to 5. See detailed acceptance criteria in the Course Moodle.

A self and peer assessment will be required for completion of the course.

Degree Programme

ITBBA Business Information Technology

R&D proportion

0.00 cr

Virtual proportion

5.00 cr

Evaluation scale

H-5
Digital User Experience DIG006AS2AE-3006 12.01.2026-13.03.2026 5 op (ITE3PADIG1, ...) +-
Campus

Pasila Campus

Teaching language

English

Timing

12.01.2026 - 13.03.2026
Groups
- ITE3PADIG1
- CONTACT
- BLENDED
- EXCH
Teachers

Tommi Pelkonen

Seats

15 - 40

Degree Programme

ITBBA Business Information Technology

R&D proportion

0.00 cr

Virtual proportion

2.50 cr

Evaluation scale

H-5

Current implementations

No ongoing implementations yet.

Past implementations

Digital User Experience DIG006AS2AE-3004 13.01.2025-14.03.2025 5 op (ITE3PADIG1, ...) +-
Campus

Pasila Campus

Teaching language

English

Timing

13.01.2025 - 14.03.2025

Enrollment

02.01.2025 - 10.01.2025
Groups
- ITE3PADIG1
- CONTACT
- BLENDED
- EXCH
Teachers

Tommi Pelkonen

Seats

15 - 40

Degree Programme

ITBBA Business Information Technology

R&D proportion

0.00 cr

Virtual proportion

2.00 cr

Evaluation scale

H-5
Digital User Experience DIG006AS2AE-3005 19.08.2024-11.10.2024 5 op (ITE3PADIG1, ...) +-
Teaching methods and instruction

This is a online blended implementation. The course will be completed by actively participating in mandatory lectures and completing the given tasks. Coaching will be provided to support assignment completion and learning.

Learning material and recommended literature

Course book: Don Norman: Design of Everyday Things
In addition, lecture presentation decks and additional reference materials will be provided to support learning and completing the course assignments.

Topics to be covered in the course include the following methods for developing user experience:
• mapping user experience
• analyzing user information
• utilizing user information in design
• testing and evaluating design

Working life connections

Students/student groups may freely choose their real-life project cases to be studied as part of the implementation.

Exam dates and re-exam possibilities

There is no exam in this implementation.

Teaching language

English

Internationality

Working in multi-cultural teams.
International literature and reference materials & cases will be used on the course.

Timing

19.08.2024 - 11.10.2024

Learning assignments

a) Group assignments b) Individual assignments All assignments need to be completed and passed in order to pass the course. See Course Moodle for details.

Enrollment

03.06.2024 - 16.08.2024

Content scheduling

Mandatory lectures/learning sessions 2 times / week, Mondays and Wednesdays, at 8:30-11:00AM during 21.8.-11.10.2023.
Groups
- ITE3PADIG1
- DBE3PCDBI
- DBE5PCDBI
- 3AMK
- BLENDED
- EXCH
- ONLINE
Alternative learning methods

This course may be completed by either:
a. participating in contact lessons and completing the tasks given as daytime implementation OR
b. participating in a working life project or other project OR
c. showing the requisite skills as acquired (RPL)

Teachers

Tommi Pelkonen

Seats

15 - 60

Further information

Accepted course is assessed with grades from 1 to 5. See detailed acceptance criteria in the Course Moodle.

A self and peer assessment will be required for completion of the course.

Degree Programme

ITBBA Business Information Technology

R&D proportion

0.00 cr

Virtual proportion

2.00 cr

Evaluation scale

H-5

Upon successful completion of this course, the student should be able to understand why and how to create better services by bringing the voice of the customer as part of service development

He/she understands that user experience consists of chain of actions that generate a meaningful and valuable entity from the user’s perspective. This chain can contain different kinds of service moments, contact points and interactions with service providers, user interfaces and other service users
He/she can examine and develop the experience as a whole as well as its parts
He/she can use different methods for mapping the user experience and apply the methods purposefully
He/she understands the importance of making the stakeholders participate in the design process and apply different working ways and methods of participatory design
He/she can transform the problems arising from the user’s experience or other relevant moments into meaningful service solutions and describe the outcome of development in a manner that is communicable to different stakeholders
He/she can validate the plan created in the process and modify it according to the validation results

Methods for developing user experience:
- for mapping the user experience
- for analysing the user information
- for utilizing the information in design
- for testing and evaluating the designs

This course may be completed by either:
a. participating in lessons and completing the tasks given as either daytime, evening, or intensive implementations OR
b. by participating in a working life project or other project OR
c. by taking an exam and/or turning in the learning assignments OR
d. by showing the requisite skills as acquired at work OR
e. by taking part in a network-based course.

A self-assessment will be required for completion of the course.

The courseware is available in the Moodle workspace of the implementation.

User Experience (UX) is a crucial component in the operation of all systems, especially digital systems. A good UX will make users convert to using systems, while a bad UX will drive them away from systems that could otherwise be total successes. In the digital world, UX is even more important than in the physical world, because everything works via the user interface. This course concentrates on what UX is, how it is measured, and how to design the user experience so that users will enjoy using it. This course is aimed at everyone who wants to learn the importance of good UX design and see how a good user experience is created.

When the implementation type of the course is contact, online or blended it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed.

Connections to business
Real life business cases may be used on the course.

INTERNATIONALITY
International materials and examples may be used on the course

A student should have passed the course "Introduction to Digital Services" or possess similar skills prior taking this course.

Knows partially the concepts related to user experience and understands the meaning of user experience in service development. Knows the basic principles of designing user experience.

Knows the basic concepts related to user experience, can map the user experience and utilize the findings in designing user experience.

Masters the entity of user experience, can map the entire user experience and skilfully applies the knowledge gained in designing user experiences.

Accepted course is evaluated with grades 1 to 5.