Digital User Experience - DIG006AS2AE - Opinto-opas

Digital User Experience, 5 cr - DIG006AS2AE

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Past implementations

Digital User Experience DIG006AS2AE-3001 16.01.2023-17.03.2023 5 op (TF3SWD, ...) +-
Teaching methods and instruction

This is a contact implementation. The course will be completed by actively participating in mandatory lectures and completing the given tasks. Individual and group coaching will be provided to support assignment completion and learning.

Learning material and recommended literature

Course book: Don Norman: Design of Everyday Things
In addition to the book, lecture presentation materials and additional reference materials will be provided to support learning and completing the course assignments.

Topics to be covered in the course include the following methods for developing user experience:
• mapping user experience
• analyzing user information
• utilizing user information in design
• testing and evaluating designs

Working life connections

A real-life project will be conducted as part of the course.

Campus

Pasila Campus

Exam dates and re-exam possibilities

There is no exam in this implementation.

Teaching language

English

Internationality

Working in multi-cultural teams.
International literature and reference materials & cases will be used on the course.

Timing

16.01.2023 - 17.03.2023

Learning assignments

a) Group assignments b) Individual assignments All assignments need to be completed and passed in order to pass the course. See Moodle for details.

Enrollment

02.01.2023 - 13.01.2023

Content scheduling

According to the given schedule i.e., lectures on Tuesdays and Thursdays at 2PM-4:45PM between 17.1.-16.03.2023. See detailed course schedule in Moodle.
Groups
- TF3SWD
- TF3DIG
- CONTACT
- EXCH
Alternative learning methods

This course may be completed by either:
a. participating in contact lessons and completing the tasks given as daytime implementation OR
b. participating in a working life project or other project OR
c. showing the requisite skills as acquired at work

A self-assessment will be required for completion of the course.

Teachers

Anne Lahti

Seats

15 - 30

Further information

Accepted course is assessed with grades 1 to 5. See detailed assessment criteria in Moodle.

Degree Programme

ITBBA Business Information Technology

Evaluation scale

H-5

Upon successful completion of this course, the student should be able to understand why and how to create better services by bringing the voice of the customer as part of service development

He/she understands that user experience consists of chain of actions that generate a meaningful and valuable entity from the user’s perspective. This chain can contain different kinds of service moments, contact points and interactions with service providers, user interfaces and other service users
He/she can examine and develop the experience as a whole as well as its parts
He/she can use different methods for mapping the user experience and apply the methods purposefully
He/she understands the importance of making the stakeholders participate in the design process and apply different working ways and methods of participatory design
He/she can transform the problems arising from the user’s experience or other relevant moments into meaningful service solutions and describe the outcome of development in a manner that is communicable to different stakeholders
He/she can validate the plan created in the process and modify it according to the validation results

Methods for developing user experience:
- for mapping the user experience
- for analysing the user information
- for utilizing the information in design
- for testing and evaluating the designs

This course may be completed by either:
a. participating in contact lessons and completing the tasks given as either daytime, evening, or intensive implementations OR
b. by participating in a working life project or other project OR
c. by taking an exam and/or turning in the learning assignments OR
d. by showing the requisite skills as acquired at work OR
e. by taking part in a network-based course.

A self-assessment will be required for completion of the course.

The courseware is available in the Moodle workspace of the implementation.

User Experience (UX) is a crucial component in the operation of all systems, especially digital systems. A good UX will make users convert to using systems, while a bad UX will drive them away from systems that could otherwise be total successes. In the digital world, UX is even more important than in the physical world, because everything works via the user interface. This course concentrates on what UX is, how it is measured, and how to design the user experience so that users will enjoy using it. This course is aimed at everyone who wants to learn the importance of good UX design and see how a good user experience is created.

Connections to business
Real life business cases may be used on the course.

INTERNATIONALITY
International materials and examples may be used on the course

Knows partially the concepts related to user experience and understands the meaning of user experience in service development. Knows the basic principles of designing user experience.

Knows the basic concepts related to user experience, can map the user experience and utilize the findings in designing user experience.

Masters the entity of user experience, can map the entire user experience and skilfully applies the knowledge gained in designing user experiences.

Accepted course is evaluated with grades 1 to 5.