Management of Digital Service DevelopmentLaajuus (5 cr)

Learning objectives

The course is an introduction to the development of digital services. The course is positioned between IT and business perspectives. Upon the successful completion of the course, the student:
- understands the development models and principles of digital service development
- understands technology diffusion and digital transformation (incl. AI transformation)
- can identify new business roles and market changes in digital transformation
- can identify potential value drivers, risks and measures in managing development
- understands the principles of data governance as a part of data & AI project management
- can reflect on future development opportunities and IT technology trend

Contents

- An introduction to digital business and digital services
- The challenges of managing IT-based development projects
- The development models, stakeholders, processes and measurement of digital service development
- Digital transformation and technology diffusion models
- New digital business models, roles and emerging technologies
- Data governance and AI project planning
- Reflection of global IT trends and the digital future

Starting level and linkage with other courses

This course unit is part of the master's degree's curriculum. Completion of the course requires master's study entitlement.

Implementation methods, demonstration and Work&Study

The course is a blended learning course. The main task of the course focuses on project work (individual or group) related to the course topic, where students can select user, business, management or technological perspectives on the course topic.

Depending on the implementation (in 2025 all are online), the meetings are 1) kick-off for the course, 2) project work facilitation in the middle, and 3) the final presentation of the project work. Additionally, there are 5 online learning sections including orientation (e.g. video) to the given course content, learning material and online discussion tasks. There are no exams. However, there is the assessment of one’s own learning.
Recognition of prior learning (RPL)
If you have acquired the required competence in previous work tasks, recreational activities or on another course, you can show your competence via a demonstration. The demonstration must be agreed with the course teacher. More information and instructions for recognising and validating prior learning (RPL) are available at https://www.haaga-helia.fi/en/recognition-learning Look at "Instructions to students (master)"

Depending on the implementation, video presentations, articles, books, lectures, etc.

Assessment criteria - grade 1

When the implementation type of the course is CONTACT, ONLINE or BLENDED it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed.

The student partially understands development methods and principles but does not understand the role of IT in business development. Project work is limited.

Assessment criteria - grade 3

In addition to the skills and competences mentioned for Grade 1, the student has basic competence in planning and managing digital service development projects in a particular area. In addition, the student understands business and customer value in developing digital services. The project work demonstrates these skills and competences.

Assessment criteria - grade 5

In addition to the skills and competences mentioned for Grades 1 and 3, the student thoroughly understands the principles and success factors of digital service development and is able to adopt them in practice. The student can demonstrate these competences through professionally produced and completed project work. The student is able to reflect the development challenges and opportunities of digital service development in practice.

Learning materials

Master’s level studies. All material and communication is in English, but you may choose between English and Finnish for your report language.