ICT Management Best PracticesLaajuus (5 cr)

Learning objectives

Upon successful completion of the course, the student

- understands the concepts of ICT management and governance best practices
- knows how the best practices improve processes and operational efficiency
- can select and apply a best practice in a bimodal development environment
- can adopt a business-driven view on the use of the best practices

Contents

- service management best practices and frameworks (e.g. ITIL, IT Standard for Business, SIAM)
- project management best practices (e.g. SAFe, waterfall and agile frameworks, DevOps)
- information technology architecture frameworks (e.g. TOGAF)
- Business Technology Standard
- ICT governance best practices (e.g. COBIT)

Starting level and linkage with other courses

This course unit is part of the master's degree's curriculum. Completion of the course requires master's study entitlement.

It is recommended to have prior experience in ICT systems and their development/maintenance.

Implementation methods, demonstration and Work&Study

Depending on the implementation, learning takes place in contact lessons, independent studies, teamwork and potentially online studies. The course includes the assessment of one’s own learning.

Recognition of prior learning (RPL)
If students have acquired the required competence in previous work tasks, recreational activities or another course, they can show their competence via a demonstration. The demonstration must be agreed upon with the course teacher. More information and instructions for recognising and validating prior learning (RPL) are available at https://www.haaga-helia.fi/en/recognition-learning. Look at "Instructions to students (master)" The student prepares a report and presentation about an ICT management best practice case to which s/he has made a substantial contribution.

Assessment criteria - grade 1

When the implementation type of the course is CONTACT, ONLINE or BLENDED it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed.

The student understands the basic concepts of the best practices and their use for the benefit of the business. S/he can identify the main best practices and frameworks for various needs and, at an abstract level, knows how they are applied.

Assessment criteria - grade 3

The student has a good understanding of the concepts of the best practices and their use for the benefit of the business. S/he can identify the main best practices and frameworks for various needs and knows how they are applied in practice.

Assessment criteria - grade 5

The student has an excellent understanding of the concepts of the best practices and their use for the benefit of the business. S/he can identify the main best practices and frameworks for various needs and knows how they are applied and optimised in practice.

Assessment criteria, approved/failed

A student misses more than 50% of the lectures or does not submit required assignments that are approved.

Learning materials

Business Technology Standard can be downloaded here https://www.managebt.org/

Other literature/topical articles will be shared during the lectures and(or are available in Moodle.

Further information

This course replaces the previous curriculum’s course, ICT Management Best Practices ICT4HM102.