Service DesignLaajuus (5 cr)

Learning objectives

Upon completion of the course, the student:
• understands design thinking and service design approach
• knows key concepts and models of service design and customer-centric service development
• is familiar with key practical tools of service design
• is able to frame design challenges/problems
• understands creativity for useful, usable, and desirable service design innovations
• knows how to filter ideas
• understands prototyping

Contents

• What is service design
• Understanding
• Defining
• Generating
• Filtering
• Prototyping
• Realising

Lähtötaso ja sidonnaisuudet muihin opintojaksoihin

No previous studies needed and no binding connections to other courses.

Implementation methods, demonstration and Work&Study

The learning style of this course can be reached in following ways:
1. 27 videos
2. 1 quiz
3. Independent work

If you already know the contents of this course, you can show your skills. Ask the teacher of the course for more information. For more information on identifying competencies: https://www.haaga-helia.fi/en/recognition-learning

Assessment criteria - grade 1

When the implementation type of the course is CONTACT, ONLINE or BLENDED it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed.

The student knows the key concepts, terminology related to service design and knows service design principles. They can also know management models and methods in the development and design of services and experiences concepts and can follow service design processes and use tools. The student understands how to research customers, stakeholders, the service provider, trends, contexts and evaluate insights whilst generating ideas to create a new concept or solution. They understand the importance of synthesize insights and of guiding strategic direction or alignment. Knows about prototyping.

Assessment criteria - grade 3

In addition to the skills and competences mentioned for Grade 1, the student can apply knowledge, service management models and design methods in the development and design of service solutions.

Assessment criteria - grade 5

In addition to the skills and competences mentioned for Grades 1 and 3, the student can independently and successfully lead service design projects that solve a “real” service problem or yield an opportunity and contribute to organisational change of mindset.

Learning materials

All materials will be provided in Moodle or Microsoft Teams or Haaga Helia Online and can be accessed throughout the course.

Further information

In this course learning activities include a global perspective and internationally recognized resources and concepts are applied.