Work Based Project: Nordic Business ForumLaajuus (3 cr)

Learning objectives

Nordic Business Forum is an international, annual, large-scale business seminar organised at Helsinki Expo & Congress Centre on September 24-25, 2025: https://www.nbforum.com/nbf2025/

Students can contribute to organising this seminar as part of their studies / Work Based Project course (3 ECTS) by joining the event's customer service team.

After having participated in this Work Based Project course, the student will be able to:
- contribute to the customer experience of a large-scale international event through various customer service functions
- demonstrate skills to create an excellent and unique customer experience as part of a team.
- comprehend the elements and rules of teamwork as well as team building practices.
- perform customer service in English

Contents

The project consists of face-to-face interviews held in English, three four-hour tailored training sessions; joint sessions & dedicated training for specific task(s) before the event, onsite rehearsal before the event, participating the actual two day event in various roles (customer service functions include e.g. Check-in, Cloakroom, Roaming Customer Service, Seminar Hall, First Class Services & First Class Shuttle and Speaker Services) and wrap-up and feedback session after the event.

Implementation methods, demonstration and Work&Study

This work based learning project is organized once a year in co-operation with the Nordic Business Forum organization.
Pre-sign-up for Nordic Business Forum 2025 here

Assessment criteria - grade 1

When the implementation type of the course is CONTACT, ONLINE or BLENDED it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed. 

Assessment criteria, approved/failed

When the implementation type of the course is CONTACT, ONLINE or BLENDED it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed.

This project is assessed approved/failed, based on student’s participation in all training sessions, onsite preparations and rehearsals, the actual event days (2), the feedback session after the event and completing feedback survey and a report reflecting the learning process after the project.