Quality ManagementLaajuus (5 cr)

Learning objectives

Students who have completed this course or acquired similar skills will be able to:
- understand the role of quality management in proving competitive advantage to a supply chain in sustainable way.
- can describe the different costs of quality and take continuous improvement actions in the global supply chain operations
-can master some tools of total quality management
- knows auditing process

Contents

. different perspectives on quality
- service and product quality
- quality standards and audit process

Quality as a strategy
-quality-cost analysis
-customer and supplier relationship management
-quality analysis tools

Lähtötaso ja sidonnaisuudet muihin opintojaksoihin

Prerequisite: Principles of Logistics and Supply Chain Management COR004AS2AE

Implementation methods, demonstration and Work&Study

Depending on the period, the course is possible to choose from contact or blended. Please, check the course implementation description.

Recognition of Prior Learning: In case that you wish demonstrate your prior learning instead of taking the course, please, contact a responsible teacher.

Assessment criteria - grade 1

When the implementation type of the course is CONTACT, ONLINE or BLENDED it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed.

Students:
-knows the key concepts and terms used in quality management field.
-identifies the role of quality in international perspective
-can notice some developing topics but with assistance

Assessment criteria - grade 3

Students:
- knows the key concepts and terms used in quality management field.
- identifies the role of quality in international perspective
- can notice some developing topics without assistance
- can use tools independently but needs some assistance to select a tool

Assessment criteria - grade 5

Students:
- knows the key concepts and terms used in quality management field.
- identifies the role of quality in international perspective
- can evaluate some developing topics without assistance
- can prioritize and critically select tools and methods to improve quality aspect in business field.

Learning materials

S.Thomas Foster, Managing Quality:Integrating the Supply Chain Materials to be announced in the implementation plan.

Further information

Learning is done through individual and group assignments.