ICT Applications for Business 1Laajuus (5 cr)

Learning objectives

She/he understands the role of enterprise resource planning (ERP) and customer relationship management (CRM) software in an organization.
She/he has command of key ERP and CRM concepts and makes use of basic business processes (order-to-cash, procure-to-pay, manufacturing, sales)
She/he can depict business processes using MS Visio
She/he has good time management skills and completes assignments on time.

Contents

Depicting business processes with Microsoft Visio
Competing order-to-cash, procure-to-pay and manufacturing business processing with ERP software (Microsoft NAV)
Entry & update of leads, opportunities, quotes, orders in CRM system
Sales pipeline and sales process in CRM
Basic marketing features in CRM

Lähtötaso ja sidonnaisuudet muihin opintojaksoihin

Business Environment and the Assistant's Work, Office Applications 1 and 2, Business Processes

Implementation methods, demonstration and Work&Study

Active course participation
Individual assignments
Exam

Assessment criteria - grade 1

She/he understands the role of enterprise resource planning (ERP) and customer relationship management (CRM) software in an organization.
She/he has command of some concepts but lacks full understanding of how the ERP and CRM applications work.
She/he can satisfactorily depict business processes using MS Visio but is not able to solve more demanding tasks independently.
She/he has challenges on working according to schedule

Assessment criteria - grade 3

She/he has command of key ERP and CRM concepts and makes use of basic functionalities with purpose.
She/he has good time management skills and completes assignments on time.

Assessment criteria - grade 5

She/he has command of key ERP and CRM concepts, has a solid grasp of software functionalities and knows how to apply them in practice.
She/he has strong skills and can independently use the applications to find new solutions.
She/he has excellent time management and group working skills and completes assignments on time.

Learning materials

Available at course site/Moodle.

Further information

The course is offered only in spring semesters.