Operational ProjectLaajuus (3 cr)

Learning objectives

The aim of the course is to introduce the student to job performance and co-operation in a project setting. After completing the course requirements, the student will

be familiar with project work and will have worked in a project group
understand the significance of details in a successful customer service process
be able to work in a self-directed way in his/her project group
have acquired an aptitude for managerial work in multicultural work environments
be familiar with practices of working life in project/process management and is able to operate in work communities
be able to execute operational level project work

Contents

Introduction to project management
Introduction to process management
Project plan design
Role of interpersonal skills in project work
Project organisations, organisational theories
Plan and execute a operational project in a specific industry context

Starting level and linkage with other courses

Experience Economy in Hospitaity and Tourism (9 credit course) to be taken before.

Implementation methods, demonstration and Work&Study

Lectures and examination, self-study and project work in class and in the chosen company.

Assessment criteria - grade 1

Recognizes project plan elements and duties & responsibilities and roles for project manager and for team members.

Assessment criteria - grade 3

Can design project plan for a small scope project, using adequate methods and tools. Recognizes risks and some method of managing risk. Can act as a productive member in a project group.

Assessment criteria - grade 5

Shows ability to act as project manager and to administer project tool towards achieving goals. Can assess risk and evaluate success. Is able to use project management methods in improving business operations.

Learning materials

All materials will be provided through Moodle

Further information

The course is conducted in the HOTEM -program with a mix of international students and exchange students.If possible, course assignment will be conducted in co-operation with the hospitality and/or tourism industry as a development project according to the student’s choice of orientation.