Understanding Human Behaviour in HospitalityLaajuus (5 cr)

Learning objectives

On successful completion of this course, the student:
1. Is curious and proud as a professional.
2. Adapts reflecting and positive conception of human nature.
3. Has capacity for adaptability, flexibility and empathy in customer and employee situations and various human interactions.
4. Understands that hospitality and experiences are one of the central values and success factors of the business.
5. Understands meaning and methods of combining people and business

Contents

Course contents
The course addresses the following topics:
Exploring different views to behaviour and human nature
The importance of understanding behaviour in hospitality
Psychological capital as a resource in work
Constructing self
Social perception
Individuals in groups and interaction

Implementation methods, demonstration and Work&Study

Cooperation with the business community and other organisations
It is encouraged that students draw examples from their work experiences.

International
Diversity of the study group is used as a resource.

Teaching and learning methods
The number of learning hours is divided as follows:

35-hours of contact teaching and directed learning
99-hours of self-directed studying
The own learning assessment 1 h
Teaching and learning methods:

(Pre-assignment)
Participative lectures
Group discussions
Students’ content production and reflections
(Exam)
Recognition of Prior Learning (in Finnish AHOT)
In case of prior learning, contact lecturer with CV (learning contexts) and a learning diary (normally 3 – 4 pages) where you illuminate your competence in the primary titles of the course content presented earlier in this document. In a meeting with the lecturer sufficiency of the prior learning experience is assessed together. In the meeting you are also interviewed how you have applied your theoretical learning into practice. That may serve as an exam. A written exam is possible in borderline cases. The experience, learning diary, oral/written exam are evaluated with scale 0 – 5. A passed grade (1) requires good knowledge at least in 50% of objectives and attention.

The course is evaluated on a scale excellent (5), very good (4), good (3), satisfactory (2), fair (1), fail (0). The assessment criteria is presented on a scale 1 - 3 - 5.

Assessment criteria - grade 1

When the implementation type of the course is CONTACT, ONLINE or BLENDED it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed.

The student is able to refer to some of the relevant models, ideas and theories of Human Behavior in context of their own life or hospitality.

Assessment criteria - grade 3

In addition to the previous s/he is able to combine models for hospitality practice.

Assessment criteria - grade 5

In addition to the previous s/he is able in reflecting the theories in hospitality practice in a critical manner.