Managerial EnglishLaajuus (3 cr)

Learning objectives

Learning Objectives
After successful completion of the course the student
• knows how to speak in a variety or situations in a professional and convincing manner in English
• knows how to write to a variety of target groups in a professional and convincing manner in English
• knows how to communicate in a variety of negotiations, meetings and seminars effectively, appropriately and politely in English
• knows how to communicate in irregularity situations ie. when things do not go as expected
• knows how to read and interpret demanding English text effectively and efficiently while understanding its contents

Contents

Contents
• Challenging situations in hotel restaurant and tourism industry: how to present and communicate
• Communication in writing, for example providing information, notice or announcement, a financial statement
• Situations related to negotiations, meetings and seminars
• Communications in irregularity situations
• Topical, current industry-related texts

Starting level and linkage with other courses

None

Implementation methods, demonstration and Work&Study

Learning methods
You can reach the learning objectives by the following methods:
a. Classroom learning and assignments
b. Assignments and exam
c. Work & Study (Learning while working)
Assessing one’s own learning is a compulsory part of the course.

Recognizing prior learning: please contact the teacher.

Assessment criteria - grade 1

Grade 1
The student knows English and despite obvious difficulties in spoken situations shows they can manage in an English-speaking situation. When assisted, the student can prepare and carry out an argument, introductions, presentations, and answer questions. Using help tools, the student can read and summarize an industry-related text for the most part. Sometimes the student knows how to deduce text contents, when the topic is familiar; eg. related to leadership, management, marketing, accounting or other business related field. The student seldom uses other tools than dictionaries when searching for information.

Assessment criteria - grade 3

Grade 3
The student knows English well and can present their case clearly and answer questions in a presentation situation. The student can make a clear argument or a short presentation also without lengthy preparation. The student can read and summarize an English industry or business related text in Finnish* or English. The student knows how to deduce some textual content when the topic is familiar; eg. related to leadership, management, marketing, accounting or other business related field. The student knows how to use tools and assistance and knows how to evaluate the validity of the source. * Finnish is not a requirement, if you study in an English-speaking degree programme.

Assessment criteria - grade 5

Grade 5
The student knows English fluently and can present their case in a well-structured manner also efficiently without advance preparation, and can answer questions in a convincing and polite manner. The student can quickly and efficiently read and summarize an English industry or business related text in Finnish* or English into an impeccable format. The student knows how to deduce textual content when the topic is familiar; eg. related to leadership, management, marketing, accounting or other business related field. The student knows how to use tools and information sources well, eg. by searching for extra information when needed. * Finnish is not a requirement, if you study in an English-speaking degree programme.

Assessment criteria, approved/failed

The student has not shown grade 1 level proficiency.

Learning materials

To be announced later (later available in Moodle).

Further information

Working life connections
The contents of the course are closely related to business, focusing on hospitality and tourism industry.
Internationality
The topics introduce a variety of practises closely connected to the English-speaking world as well as the English language as part of the everyday Finnish working life.